> For the complete documentation index, see [llms.txt](https://nimora.gitbook.io/nimora-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://nimora.gitbook.io/nimora-docs/nimora-ai-media-and-seo-docs/operations/troubleshooting.md). # Troubleshooting ## Troubleshooting ### The Shopify app is installed but the dashboard does not show data Check the connected store, approved permissions, plan access, and whether the store has enough traffic for the feature to show data. ### Session replays are not appearing Confirm that tracking is enabled, the plan includes the feature, the store has visitor traffic, and consent tools are not blocking the script. On WordPress, session recordings require storefront analytics first. ### Heatmaps are empty Heatmaps need visitor interaction data. Low traffic, blocked scripts, or a recent rollout can delay useful output. ### WooCommerce products are not syncing Check that WooCommerce is active, REST API keys have read/write access, credentials are saved correctly, and the site can reach the Nimora service. ### WordPress publishing is not working Check that a WordPress application password exists and that the connected user has the required publishing permissions. ### AI generation failed Check available credits, plan limits, product data quality, image availability, and generation availability. ### Generated media does not match the product Use clearer product images and more complete product descriptions. Review all output before publishing. ### SEO fixes are queued but not published Check the approval queue. Generated fixes may still need review before sync. ### Service availability issues Check the public status page: